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What is your return policy?

You may return new, unused items purchased through within 30 days of receipt for a full refund, unless otherwise noted below.* Please follow the instructions on the packing slip and include it with your return, citing the reason for return in the space provided, and shipped to:

Rand McNally Online Store Returns Dept
106 Hi Lane
Richmond, KY 40475

Please make sure to ship your return via a trackable method and keep a record of your tracking number. Rand McNally is not responsible for items lost in transit if your shipment cannot be verified. Please allow up to 3 weeks for refund to post.


*Return policy exceptions:
CustomView Maps are final sale and may not be returned
Lifetime Maps may only be returned if key code has not been activated
Original shipping costs are non-refundable
We can only accept returns for purchases made through