Can I add something to an order I just placed?
Unfortunately, we are unable to modify an existing order once it has been placed. If you’d like to order additional items, please place a new order.
How do I place a tax-exempt order?
You can place your order online, and then send us your tax exempt certificate via email to: Orders@randmcnally.com or fax it to us at: 877-469-1298. Be sure to include your order number with the certificate
What is estimated tax?
Taxes that appear at checkout and in your online order confirmation are estimated. The actual taxes charged to your credit card will be calculated based on the applicable state and local sales taxes when your order is shipped.
Why am I showing multiple charges on my credit card?
Upon placing an order, your card is pre-authorized for an amount that includes estimated tax and shipping. Once your order ships, any state and local taxes will be calculated and reflected in the final charge. Please note that your card will not be charged until your order ships.
Pending authorizations may have been created because incorrect credit card information was provided. The pending authorizations are not charges and should drop off your account in within a few days.
How long does it take for my order to ship once it is placed?
See shipping information
Does Rand McNally ship internationally?
We currently ship to United States and Canada only.
Why was my order cancelled?
For the protection of our customers, we cancel any orders that are identified as suspicious by our fraud team.
We do not charge customers for cancelled orders. You may see a pending transaction that indicates an authorization hold has been placed on the funds associated with the order, however these holds are usually reversed within 1-3 business days.
An order may also be cancelled because inconsistent information was provided during the checkout process. If you believe your order was cancelled due to such an error, please review the details of your transaction. Please note that once cancelled, an order cannot be reinstated. If you would like to proceed with your purchase, a new order must be placed.